Saturday, February 14, 2009

Fun with filling out Employment reports for EI claim

It still irks me how clumsy the Service Canada website is. I find it disappointing that you have to drill down through much silliness to find a link to any useful destination, such as the page I must return to every two weeks to enter mandatory EI reports.

You would think they might offer a quick login function for "epass" right on their homepage, but no. Same for the reporting page for your EI. It's almost as if it was purposely designed to deter you from providing the information you absolutely must provide in order to keep the government from pulling the plug on your money. Are they hoping people will haplessly screw up so they can use that as an excuse to cut them off? I sure hope not, and I don't want that to be my fate, so I am putting up a link here to that bi-weekly EI reporting page.

Also, they didn't design it with the kind of intelligence you might expect. Instead of hanging onto my info (SIN and Access Code, etc.) for the duration of the session, the user has to go and enter it over again for each period reported, then double-confirm various questions separately. Honestly, does the application really think my banking information for direct deposit has changed in the minute or two since I just told them it hadn't changed (including verifying that I knew that I told them it hadn't, and that it was correct)?

Anyway, I have now updated the past three weeks of info since I made my initial application, including the first two weeks with the regular pay my former employer will pay me (when they can, anyway... someday... hopefully...) That and the week ending today with no work entered.

One of the questions one must answer is a yes or no regarding whether you were physically capable of working such and such days of the past week that you just confirmed you did not work. The only thing missing is a built-in admonishment like: "Well what in hell is wrong with you then? You mean you couldn't work anywhere all last week? Anywhere at all?"

Finally, it told me I should return on Feb. 28 to fill in my next report. Looks like I'm all set because when I try to send in a new report it gives me the following message:
Your report is not yet due. Our records show that the period you should be reporting for is the 2 week period from february 15, 2009 to february 28, 2009. The earliest this report can be filed is friday morning, february 27, 2009 at 08:00 eastern time
Note that I am not given access to review my own records entered for the previous weeks. Why not? That's just wrong.


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1 comment:

Rural said...

Thanks again Scott, process now undner way after 16 weeks of wasted time!!